Commercial Systems Manager
Ready to take the wheel on digital ticketing systems and revenue strategy for one of the UK’s largest bus operations? National Express Bus is searching for a Commercial Systems Manager to join our senior commercial team.
Reporting directly to the Head of Commercial & Network, you will lead the digital products and on board revenue systems that keep over 1,400 buses moving every single day. With the West Midlands market preparing for bus franchising, you will play a crucial role in analysing revenue streams, maximising commercial returns, and challenging old habits with fresh, modern solutions.
Where you will be based
This role is based out of NX House (Birmingham), with at least 3 days per week on site and the possibility of working other days from home.Visits to company garages around the West Midlands will be necessary from time to time.
What you will actually be doing
- Lead Ticketing Systems: Oversee on board revenue systems across 1,400 buses, covering ticketing equipment, back office systems, smart cards, mobile apps, and contactless payments.
- Manage the Core Team: Direct the team responsible for daily operations around ticket machines, card sales, bulk ticketing, and web sales channels using scheduler.
- Deliver Smart Fare Strategies: Recommend fare and ticketing strategies to the Bus Executive team that hit revenue and passenger targets.
- Partner with Transport Authorities: Represent National Express in negotiations with Transport for West Midlands (TfWM) and other local authorities on fares and ticketing policies.
- Maximise Grant Funding: Work with finance teams to protect and grow concessionary travel grants and government funding.
- Drive Commercial Insights: Deliver sharp data analysis to evaluate revenue streams, monitor market shifts, and capitalize on new commercial opportunities.
What we need from you
- Proven Track Record: Solid experience in commercial decision making, team management, and stakeholder relations.
- Transport Savvy: Previous management experience in passenger transport or high volume transit operations is highly desirable.
- Sharp Analytical Skills: Strong financial, insight, and presentation capabilities to quickly size up commercial viability and spot revenue potential.
- Culture Challenger: The confidence to challenge the "that’s how we have always done it" mindset and influence colleagues resistant to change.
- Strategic Yet Hands On: A results driven leader who can plan high level strategies but will happily roll up their sleeves when detail is needed.
The perks of joining us
- We look after our leaders with perks that make a real difference:
- Free Travel: Free travel right across the network for you.
- Peace of Mind: Solid company pension scheme and life assurance.
- Wellbeing Support: Access to our Employee Assistance Programme and a private online GP service.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.